VECCI TV

VTIC Online Learning and Training: Coaching and Leadership

$AUD 220.00 including GST

This online learning module aims to demonstrate how to provide effective leadership and create a productive relationship with your team and maximises the performance of the team.

Course Content:

This module covers:

  • Leadership skills for the 21st Century
  • Staff development
  • Giving effective feedback
  • The essential elements of coaching
  • Coaching for staff development

At the conclusion of this module the participant will be able to:

  • Describe the skills required by leaders today
  • Outline the different functions of managers and leaders
  • Describe and apply the steps for ongoing staff development
  • Prepare development plans for all team members
  • Plan and prepare for effective feedback sessions
  • Outline the steps in the GROW model of coaching
  • Use effective communication techniques to coach team members
  • Describe and apply arrange of coaching styles to improve motivation and skill

You should allow approximately 60 minutes to undertake this training and reading time for the reference documents contained in the training.

* Purchase grants access for 12 months from the date of purchase.

Buy now:

VTIC Online Learning and Training: Three Module Pack

$AUD 550.00 including GST

Victoria Tourism Industry Council (VTIC) is passionate about developing the people who work in Victoria's tourism and events industry.

That's why we've developed this online learning and training for people to gain the necessary knowledge and skills anywhere, anytime.

There are three modules available for purchase, covering Volunteer Management, Excellence in Customer Service and Coaching Skills for Managers and Supervisor.

Three Module Pack Details:

What's included?

Learn more about the content of each of the three modules on the VTIC website >

VOLUNTEER MANAGEMENT
This online learning module aims to provide you with a better understanding of the importance of volunteers to the tourism industry and the roles they can play in visitor servicing.
Buy this module only >
 
CUSTOMER SERVICE
This online learning module aims to demonstrate the importance of customer service excellence in the tourism industry.
Buy this module only >
 
COACHING AND LEADERSHIP 
This online learning module aims to demonstrate how to provide effective leadership and create a productive relationship with your team and maximises the performance of the team.
Buy this module only >

* Purchase grants access for 12 months from the date of purchase.

Buy all three modules now:

VTIC Online Learning and Training: Excellence in Customer Service

$AUD 220.00 including GST

This online learning module aims to demonstrate the importance of customer service excellence in the tourism industry.

Course Content:

This module covers:

  • Delivering excellent customer service
  • Recognising customer needs
  • Assisting visitors and customers with specific needs
  • Dealing with challenging situations
  • Tools to enhance service provision

At the conclusion of this module you will be able to:

  • Identify the elements of excellent customer service;
  • Use effective communication techniques to identify customer needs;
  • Implement strategies to assist visitors and customers with specific needs;
  • Implement strategies to assist visitors and customers from non-English speaking backgrounds;
  • Identify tools to enhance service provision

You should allow approximately 60 minutes to undertake this training and reading time for the reference documents contained in the training.

* Purchase grants access for 12 months from the date of purchase.

Buy now:

VTIC Online Learning and Training: Volunteer Management

$AUD 220.00 including GST

This online learning module aims to provide you with a better understanding of the importance of volunteers to the tourism industry and the roles they can play in visitor servicing.

Course Content:

This module covers:

  • National Standards for Involving Volunteers
  • Managing Your Legal Obligations
  • Attracting and Recruiting Volunteers
  • Training and Retaining Volunteers

At the conclusion of this module you will be able to:

  • Describe the legislative obligations relevant to volunteers in the workplace and how to manage them;
  • Describe the responsibilities of volunteers in the workplace;
  • Implement strategies to effectively attract volunteers and establish a successful recruitment process;
  • Understand and promote diversity in the workplace;
  • Establish an effective induction and training program in the workplace;
  • Implement strategies not only to effectively support volunteers, but also to performance manage or retire those volunteers who are not adhering to the volunteering code of conduct or are otherwise no longer able to effectively fulfill their roles; and
  • Introduce cost effective ways to reward and recognise volunteers for their hard work.

You should allow approximately 60 minutes to undertake this training and reading time for the reference documents contained in the training.

* Purchase grants access for 12 months from the date of purchase.

Buy now:

VIDEO: Privacy Act amendments briefing

$AUD 0.00 including GST

This video will provide you with an essential overview of the amendments to the privacy act (March 2014).

video

VIDEO: Bullying & other legislative changes - Fair Work Act Update Briefing

$AUD 50.00 including GST

video preview

* Video purchase grants unlimited views within 30 days from date of purchase.

VIDEO: Apprenticeship Changes Briefing

$AUD 75.00 including GST

This video will provide you with an essential overview of the changes affecting businesses employing apprentices commencing on or after 1 January 2014.

video preview

* Video purchase grants unlimited views within 30 days from date of purchase.