Exceptional customer service

$AUD 630.00 (no GST applicable)

Exceptional Customer Service (TMSEC1905)


Course dates

This course is run over 1 session(s):

See below for alternative dates & locations, or return to the course overview

More Information

Course Location

National Hotel Complex
182-186 High Street
Bendigo, VIC 3550

 Location map

Course Overview

This workshop will give you the skills to deliver a level of customer service that sets your organisation apart.  You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.


One day

Learning outcomes

This program will increase your knowledge of:

  • Why exceptional customer service matters
  • Ways to bring exceptional service to life
  • Skills to build rapport, communicate well and listen to your customers
  • Why customers complain and how you can turn them into advocates


This course is suited to anyone who wants to maximise their opportunities to build exceptional internal or external customer relationships.

Alternative Dates/Locations for this course

Date Code Suburb or town Member Non-member Register
04 Feb 2019 TMSEC1901
Melbourne $530.00 $630.00
22 Feb 2019 TMSEC1903
Wodonga $530.00 $630.00
09 Apr 2019 TMSEC1904
Traralgon $530.00 $630.00
11 Apr 2019 TMSEC1905
Bendigo $530.00 $630.00
09 May 2019 TMSEC1902
Melbourne $530.00 $630.00

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This program can be customised to your needs and delivered on-site.

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