Working with aggressive and challenging behaviours

$AUD 540.00 (no GST applicable)

Working with Aggressive & Challenging Behaviours (TPEAC1602)

Available

Course dates

This course is run over 1 session(s):

See below for alternative dates & locations, or return to the course overview

More Information

Course Location

Bridges on Argyle
84-90 Argyle Street
Traralgon, VIC 3844
Australia

 Location map

Course Overview

This course uses experiential and theoretical learning to give you strategies to deal with a range of disruptive and difficult behaviours. It covers interpersonal communication skills, non-verbal cues, risk management and self-awareness, and strategies to help you defuse disruptive situations early.

Duration

One day

Learning outcomes

During this program you will increase your knowledge of:

  • Why people may demonstrate challenging or aggressive behaviours
  • Your own communication style and how you can influence how others act
  • Strategies for managing difficult and aggressive behaviour, including
    • the S.A.F.E. approach
    • active and reflective listening
    • assertive communication
    • questioning types

Participants

This course is suited to anyone in customer-facing roles.

Alternative Dates/Locations for this course

Date Code Suburb or town Member Non-member Register
16 Mar 2018 TPEAC1802
Geelong $495.00 $595.00
27 Apr 2018 TPEAC1803
Bendigo $495.00 $595.00
15 May 2018 TPEAC1804
Traralgon $495.00 $595.00
21 May 2018 TPEAC1801
Melbourne $495.00 $595.00
20 Jul 2018 TPEAC1807
Shepparton $495.00 $595.00
27 Jul 2018 TPEAC1805
Melbourne $495.00 $595.00
31 Oct 2018 TPEAC1806
Melbourne $495.00 $595.00

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This program can be customised to your needs and delivered on-site.

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