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New mandatory wording for warranties

24 April 2019

If your business offers warranties against defects when supplying services, or when supplying goods combined with services, you will need to comply with new requirements coming into force on 9 June 2019.

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A warranty against defects is a representation to a consumer that if goods or services are defective, the business will:

  • repair or replace goods;
  • resupply or fix a problem with services; or
  • provide compensation to the consumer.

Currently, only businesses that offer a warranty against defects in goods must include specified mandatory text to ensure consumers are aware that the warranty operates in addition to their rights under the Australian Consumer Law.

What is changing is that if you offer a warranty against defects when supplying services, or goods combined with services, you will need to display new mandatory text from 9 June 2019.

You can find out more about these new requirements on the Australian Competition and Consumer Commission website.

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