Managing Difficult Customers During the Pandemic – Register now!

19 October 2021

Victorians have been rewarded with further easing of restrictions after hitting the state’s 70 per cent double vaccination target ahead of schedule. As businesses reopen, they will need to be prepared to manage any conflict that may arise due to overseeing and enforcing COVIDSafe requirements. Learn how we can assist via our new training course.


From 11.59pm on Thursday 21 October, Victorians will receive additional freedoms in the Roadmap to Deliver the National Plan. Victorian businesses are now busy preparing to re-open and welcome staff and customers back.  

Despite this long-awaited news, operating in the new ‘COVID Normal’ will come with its challenges, including placing more responsibility on each business to maintain a safe workplace and manage requirements in relation to QR code check-ins, social distancing, hygiene and verifying the vaccination status of staff and customers. 

The Victorian Chamber is here to help businesses on this journey via our new half-day training course, set to provide techniques and strategies to help manage difficult customers during these challenging times. 

Suitable for anyone in a customer-facing role, the remote session will cover: 

  • How to identify customer ‘risk’ behaviours and situations at an early stage to minimise the risk of escalation 
  • Techniques to minimise conflict with difficult customer behaviours
  • Understanding what you can and can’t control
  • Understanding what COVID policies and business requirements exist
  • Ways you can better communicate COVID requirements for business to assist with these conversations
  • Identifying when to seek external assistance.  

Victorian Chamber Chief Executive Paul Guerra said“Victorians have heeded the call to get vaccinated and the announcement to reopen ahead of schedule recognises that effort with additional easing of restrictions. 

“The changes will allow some businesses to open and others to trade at higher and more sustainable levels. While we know there will be challenges and obstacles to overcome as we all get used to this new way of living and working, the Chamber stands ready to support all businesses as they plan and prepare to operate in the new ‘COVID Normal.” 

For further information and to register for the 27 October or 3 November session, please visit the Victorian Chamber website.  

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Want to grow your business, seek HR advice, up-skill your staff or need assistance navigating COVID-19 requirements? Become a member today to access a great range of member benefits to support your business.