If there is a conflict in your workplace, act now. A workplace mediation is a relatively informal discussion between two or more parties that are not getting along at work. It gives you the opportunity to have the conflict resolved before a more formal and costly process such as grievance procedure or disciplinary procedures come into play. We know conflict can be uncomfortable, let us take care of it for you.

What is involved in HR Resolve? 

Lead up to mediation

• Mediator    short consultation with the relevant manager to understand the issues and how they are impacting the workplace.
• Mediator    will hold separate ‘intake’ discussions with each party.
  • Introductions
  • Explain the process and discuss why this process is happening
  • Discuss what the parties might want to achieve.

Day of mediation

Not all mediations are the same, this is an example of what would typically happen

• Mediator    short introductory statement, setting out how the mediation will run, ground rules for the session
• Each party    short summary of the issues as they see them
• Mediator    outline an agenda of issues to be covered in the mediation, based on what each party outlined in their summary
• The parties    invited to engage in conversation with each other, to set out their views on each of the issues and begin to develop options for resolving the issues. This discussion will be facilitated by the mediator
• Mediator    may then invite the parties into separate confidential sessions with or continue the discussion with both parties to further explore the issues and options for resolution
• The parties    come back together to begin to develop more options for resolution, and possibly begin to record those options in an agreement.

Post mediation

• Our experienced team will work with you on a plan to mitigate future conflicts

Why use us?

Conflict is uncomfortable and complex. Individuals can feel more open and comfortable dealing with an external third party rather than internal employees. We have nationally trained mediators and consultants who have conducted mediations for many different businesses across Australia. Their experience means we know that mediation is a flexible process. Not all mediations are the same and our mediator will work with the parties to make sure the process is appropriate for all involved.

If you are unsure whether the conflict is suitable for mediation, get in touch.

Enquire now

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