Remote learning

Contact Officer Training - Remote Learning

7 February 2022

Remote learning

Contact Officer Training - Remote Learning

7 February 2022

This course emphasises practical skills and will give you a clear understanding of the contact officer role and how to promote it in your organisation.

Contact officers are a valuable first point of contact for staff who have concerns about bullying and harassment at work. They offer advice to colleagues with a view to resolving the issue for themselves.

Contact officers play a key role in preventing harassment and bullying issues escalating into formal complaints, investigations and costly legal processes.

Duration

One day

Learning outcomes

During this program you will increase your knowledge of:

  • What constitutes unlawful discrimination, harassment and bullying
  • Internal complaints and the role of the contact officer
  • Reviewing and unpacking relevant internal policies and procedures for addressing informal and formal complaints and concerns
  • The skills needed for successful consulting, including note taking and basic coaching skills to help a person with 'self-resolution' options
  • Issues related to documentation, confidentiality and privacy
  • How to give feedback to HR to support your organisation's proactive and preventative function in supporting a fair, equitable and respectful workplace
  • How to actively promote the contact officer role
Participants

This course is suited to staff members who have been appointed as a contact officer.

Learning pathway

This course is part of the Contact officer pathway designed to help contact officers successfully implement their role and actively contribute to the organisation's commitment to a respectful, equal opportunity workplace. The pathway also includes Contact officer refresher training.

Training FAQs

Can I use credits or entitlements when booking a training course online?

Yes you can and it’s as easy as selecting your chosen training course, following the payment prompts and selecting your entitlements as the payment method. Find out more.

Why can't I see the member price when I try to make a booking online even though I am a member?

Kindly contact a customer service consultant on 03 8662 5211, or email customerservice@victorianchamber.com.au A login & password can be set up for you to access your member account.

Why am I unable to access member resources and member pricing when I log into my account?

Your membership account may be currently on suspend. If you  like, we can send you through a copy of your renewal invoice. Kindly call a customer service consultant to assist you on 03 8662 5211, or email customerservice@victorianchamber.com.au

Who should I contact if I am having trouble completing a registration online?

The Customer Service team would be happy to complete the registration for you. Simply advise the following: 1. The event name and session (i.e. date and time) 2. the attendees name, email address, position title (and dietary requirements if in-person) 3. how much of available credits should be applied to the registration. Email your response to Customerservice@victorianchamber.com.au or via phone on 03 8662 5211

What should I do if I am unable to log into my Victorian Chamber account?

The Customer Service team can manually reset your Victorian Chamber online account and email you further information on the login details. Please email Customerservice@victorianchamber.com.au or via phone on 03 8662 5211 and provide your membership number or trading name, your name, email address, and contact number. We will then arrange for  a new password.

 

Are all courses delivered online as well as in-person?

Most of our courses are offered online as well as in-person.  However, due to the content and structure of some courses they may be offered either online or in-person. If you cannot find the course you are after, please email Customerservice@victorianchamber.com.au or call the Cutomer Service Team on 03 8662 5211

How are Online courses delivered?

Online courses ae delivered using zoom. Details on how to log in,  the zoom link and course  materials will be emailed to the participant prior to the course commencement.

Does the Victorian Chamber offer WorkSafe approved courses?

Yes, the Victorian Chamber offers 4 WorkSafe approved courses.  1. HSR Initial OHS Training Course  2. HSR Refresher OHS Training Course (Plant)   3. HSR Refresher OHS Training Course (Work-related Violence)  4.HSR Refresher OHS Training Course (Work-related Stress)                                            

If an organisation has several staff that require training, can courses be delivered onsite?

Yes, all of our courses can be delivered onsite. Most courses can be tailored to suit your  requirements. For more information contact our onsite team on 03 8662 5196 or email onsitetraining@victorianchamber.com.au

Does the Chamber offer self-paced learning?

Yes, we offer self-paced learning. The details are available on our website.

Can I use credits or entitlements to pay towards a training course?

Yes you can and it’s as easy as selecting your chosen training course, following the payment prompts and selecting your entitlements as the payment method. Find out more.

Can I use credits or entitlements to pay towards onsite training?

Yes, you can use credits or entitlemets to pay towards onsite training. For more information contact our onsite team on 03 8662 5196 or email onsitetraining@victorianchamber.com.au

DATE AND TIME

Monday, 07 February 9:00am - 4:30pm

Location

Remote Learning

Cost

Member:

$610.00 (No GST)

Non member:

$730.00 (No GST)

View our terms and conditions

Ready to become a member?

Victorian Chamber membership gives you access to specialist advice and information, which allows you to reclaim your time and resources and concentrate on building a brighter future for your business.

Workplace relations advice

Resolve HR & workplace relations matters with our help. Call the advice line during business hours.