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Become a member

This course will turn you into a leader who can inspire, influence and help your employees to achieve their full potential in a fast-paced business environment.

You’ll gain the knowledge and skills to effectively handle difficult situations and have the confidence to hold professional discussions and achieve positive results.

Customised options available onsite at your office for groups

Remote and in person options available

Upskill quickly with a one day session

Progress your study further with our Future Leaders Program

This course gives practical tips and tools for ensuring a consistent and fair approach to changing staff behaviours associated with poor performance, motivation and conflict to improve performance.

Topics covered in this course include:

Psychological Safety
Effective Communication
Goal Setting
Feedback
Performance Management
Consistency & Fairness

Need training for more than 5 people? Save up to 60% with workplace training. Find out more.

Download our Future Leaders Program Guide

You will earn a Victorian Chamber Digital Credential on completion of this course.

Duration

One day.

Our leadership development pathway, which includes all three courses, is five days of face-to-face workshops.

What will I learn in this course?

This course will increase your knowledge of:

What psychological safety is and is not and the role of managers in creating a psychological safe workplace
What is involved in effective communication and how to hold difficult conversations.
Effective goal setting to increase motivation and achievement
Giving and receiving feedback effectively to grow and develop
Managing performance to achieve better results
Consistency and fairness in decision making

Who is this course suitable for?

This course is designed for people who are new to management or have become a manager organically without formal training. This course is ideal for those looking to build a foundational managerial skill set.

Learning pathway

This program forms part of our leadership development pathway designed to foster contemporary leadership capabilities over a period of time.

The management courses are developed as part of a series:

Day to Day Management and Supervision of Staff
The Effective Manager
From Manager to Leader

The Victorian Chamber recommends participants wanting to maximise their management skills enrol in the courses following this sequence.

If you’re new to a leadership role, we recommend you build on your experience over 12-18 months by attending each course in the order presented. If you’re an experienced manager, you can enter the pathway at any stage by choosing the program that best reflects your learning needs. This course also offers a great pathway to the BSB50420 Diploma of Leadership and Management.

You may also be interested in

The Effective Manager

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From Manager to Leader

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Training Enquiry

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Training FAQs

Can I use credits or entitlements when booking a training course online?

Yes you can and it’s as easy as selecting your chosen training course, following the payment prompts and selecting your entitlements as the payment method.

This excludes any partnership courses, find out more.

Why can't I see the member price when I try to make a booking online even though I am a member?

Kindly contact a customer service consultant on 03 8662 5211, or email customerservice@victorianchamber.com.au A login & password can be set up for you to access your member account.

Why am I unable to access member resources and member pricing when I log into my account?

Your membership account may be currently on suspend. If you like, we can send you through a copy of your renewal invoice. Kindly call a customer service consultant to assist you on 03 8662 5211, or email customerservice@victorianchamber.com.au

Who should I contact if I am having trouble completing a registration online?

The Customer Service team would be happy to complete the registration for you. Simply advise the following: 1. The event name and session (i.e. date and time) 2. the attendees name, email address, position title (and dietary requirements if in-person) 3. how much of available credits should be applied to the registration. Email your response to Customerservice@victorianchamber.com.au or via phone on 03 8662 5211

What should I do if I am unable to log into my Victorian Chamber account?

The Customer Service team can manually reset your Victorian Chamber online account and email you further information on the login details. Please email Customerservice@victorianchamber.com.au or via phone on 03 8662 5211 and provide your membership number or trading name, your name, email address, and contact number. We will then arrange for a new password.

Will I earn a digital badge?

A badge is a digital way to represent your certification achievement. We are pleased to have partnered with Credly to provide you with a digital version of your credentials for some of our training courses. If the course you are registering for is eligible for a badge, you will see the Credly logo on this page. Click here for more information.

Are all courses delivered online as well as in-person?

Most of our courses are offered online as well as in-person. However, due to the content and structure of some courses they may be offered either online or in-person. If you cannot find the course you are after, please email Customerservice@victorianchamber.com.au or call the Cutomer Service Team on 03 8662 5211

How are Online courses delivered?

Online courses ae delivered using zoom. Details on how to log in, the zoom link and course materials will be emailed to the participant prior to the course commencement.

Does the Victorian Chamber offer WorkSafe approved courses?

Yes, the Victorian Chamber offers 4 WorkSafe approved courses. 1. HSR Initial OHS Training Course 2. HSR Refresher OHS Training Course (Plant) 3. HSR Refresher OHS Training Course (Work-related Violence) 4.HSR Refresher OHS Training Course (Work-related Stress)

If an organisation has several staff that require training, can courses be delivered onsite?

Yes, all of our courses can be delivered onsite. Most courses can be tailored to suit your requirements. For more information contact our onsite team on 03 8662 5196 or email onsitetraining@victorianchamber.com.au

Does the Chamber offer self-paced learning?

Yes, we offer self-paced learning. The details are available on our website.

Can I use credits or entitlements to pay towards a training course?

Yes you can and it’s as easy as selecting your chosen training course, following the payment prompts and selecting your entitlements as the payment method. Find out more.

Can I use credits or entitlements to pay towards onsite training?

Yes, you can use credits or entitlemets to pay towards onsite training. For more information contact our onsite team on 03 8662 5196 or email onsitetraining@victorianchamber.com.au

Leadership and Management Consultants

Vicki Carter

Training Consultant

View bio

Craig Driscoll

Training Consultant

View bio

Di Pierce

Training Consultant

View bio

Show all

View pricing and register below:

Scoresby | 30 Apr 2024

Limited tickets remaining

Melbourne | 15 May 2024

Sold Out

Online | 29 May 2024

Limited tickets remaining

Scoresby | 4 Jun 2024

Melbourne | 12 Jun 2024

Bendigo | 19 Jun 2024

Melbourne | 17 Jul 2024

Chadstone | 31 Jul 2024

Melbourne | 14 Aug 2024

Online | 28 Aug 2024

Scoresby | 4 Sep 2024

Limited tickets remaining

Melbourne | 11 Sep 2024

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It’s free to join the Victorian Chamber Community!

It’s free to join the Victorian Chamber Community!

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Day to Day Management and Supervision of Staff

Day to Day Management and Supervision of Staff

View pricing and register below:

Duration

What will I learn in this course?

Who is this course suitable for?

Learning pathway

You may also be interested in

Training Enquiry

Training FAQs

Can I use credits or entitlements when booking a training course online?

Why can't I see the member price when I try to make a booking online even though I am a member?

Why am I unable to access member resources and member pricing when I log into my account?

Who should I contact if I am having trouble completing a registration online?

What should I do if I am unable to log into my Victorian Chamber account?

Will I earn a digital badge?

Are all courses delivered online as well as in-person?

How are Online courses delivered?

Does the Victorian Chamber offer WorkSafe approved courses?

If an organisation has several staff that require training, can courses be delivered onsite?

Does the Chamber offer self-paced learning?

Can I use credits or entitlements to pay towards a training course?

Can I use credits or entitlements to pay towards onsite training?

Leadership and Management Consultants

Vicki Carter

Craig Driscoll

Di Pierce

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View pricing and register below:

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$695.00 (GST excl.)

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