Contact Officer Refresher Training

HR and WPR
Stay on top of legislative changes, refresh your skills and knowledge and reassess your strategies.

As a contact officer, it is important for you to keep up to date with legislative changes, refresh your skills and assess your strategies regularly.

This refresher session will keep you motivated and ensure you are working within the boundaries of your role.


Half day

Learning outcomes

This course will increase your knowledge of the following:

  • Changes to legislation
  • The boundaries of the role particularly around confidentiality

You will also have the opportunity to discuss common dilemmas and participate in skill practice activities.


This course is suited to:

  • Current contact officers
  • Staff acting as 'back up' Contact Officers
  • Staff as a 'lead' in sustaining the contact officer network
  • Managers and OHS representatives who require an overview of the role

Learning pathway

This course is part of the Contact officer pathway designed to assist contact officers to successfully implement their role and actively contribute to the organisation's commitment to a respectful, equal opportunity workplace. The pathway also includes Contact officer training.

Melbourne 19 Jun

VCCI, Level 2, 150 Collins Street

Melbourne VIC 3000

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Session Timings

Wed 19 Jun 9:00am to 12:30pm

Ticket Type
Non Member


$295.00 (no GST)

$350.00 (no GST)

Contact us

For general enquires about training, enrolments and coaching, contact us by phone or online.

03 8662 5333

Online enquiries

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On-site Quote Request

This program can be customised to your needs and delivered on-site.

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