Discover how to shape a positive perception of your organisation and give exceptional service with a series of proven techniques for effective verbal communication and call management.
During this program you will increase your knowledge of:
- How to be a better verbal communicator through listening and questioning
- How to avoid common customer frustrations
- How to be better at time management, problem solving, answering queries and objections
- The skills to handle complaints
This course is suited to anyone who works in a call centre or as a receptionist.