The One Stop One Story Hub Pilot Program aims to ease the burdens faced by people experiencing vulnerability by providing a single access point for a range of support services.

Hindsight is a funny thing. Had we known the COVID-19 wrecking ball was coming for us, we would have ducked for cover. We can’t use that excuse anymore.

On 1 July this year, WorkSafe Victoria introduced provisional payments to provide better support for workers with a mental injury. Eligible workers and volunteers who submit a mental injury claim can now access provisional payments for reasonable treatment and services while their claim is being determined.

Industry self-regulatory body for the .au domain, auDA, has released its inaugural Digital Lives of Australians 2021 Report. The report finds Australian consumers and small businesses benefit immensely from the Internet, but cybersecurity threats continue to pose a huge concern.

The need to be fast, agile and ahead of the curve on all levels of customer service is no longer a ‘nice idea,’ it’s a business imperative. This tipping point has created an abundance of work for IT teams in Australia and around the globe, and a backlog of work that needs to be delivered now, not next year. If you, like so many companies, didn’t jump early into this digital race, how do you catch up? While I’m here to advise Australian organisations (small, medium or large) on how to do this, you must first understand that the crisis isn’t over.