Admin Excellence Program

The Admin Excellence Program is a learning experience designed to support administration professionals at every stage of their career. With a strong focus on foundational skill-building, the program offers training in business writing, communication, and time management, all core areas essential for early-career success and long-term professional growth.   Whether you're an entry-level administrator or a seasoned professional looking to refresh your skills, this accessible and practical format delivers immediate, job-ready takeaways that make a real impact.

Program inclusions

Duration

The Admin Excellence Program is delivered over a 3-month period, allowing participants to apply their learning in real work environments, maximising learning outcomes and immediate impact.

Topics covered

Day 1: Impactful Business Writing

• Understand the writing process and how to tailor messages to audience and purpose
• Use persuasive language and determine appropriate tone to avoid negativity
• Apply active and passive voice effectively in business writing
• Strengthen grammar and sentence structure for clarity and professionalism
• Plan and connect ideas through structured thinking and preparation
• Use professional writing techniques that engage and inform the reader
• Incorporate AI tools like ChatGPT to draft, edit, and enhance workplace documents
• Understand ethical use of AI and avoid vague writing with poor structure. 

Day 2: Effective Workplace Communication

• Recognise how your mood affects your communication style and interactions and learn effective techniques to maintain positive and productive exchanges
• Develop the ability to reflect on your own behaviours and communication patterns to improve personal effectiveness
• Learn how clear and effective communication can enhance productivity, engagement, and overall workplace harmony
• Understand the importance of psychological safety and how to foster an environment where open and honest communication thrives
• Enhance your ability to listen actively and ask insightful questions to facilitate better understanding and collaboration
• Learn strategies for crafting clear, concise, and impactful written communications
• Gain insights into different behavioural styles and how to adapt your communication to connect more effectively with others
• Learn to express your thoughts and needs confidently and respectfully
• Discover techniques for building trust and rapport with colleagues and team members
• Master the art of giving constructive feedback that promotes growth and improvement
• Gain strategies for navigating challenging conversations with confidence and effectiveness. 

Day 3: Time Management

• Explore what time management is, its benefits, and the challenges it presents
• Recognise common productivity obstacles and discover strategies to overcome them
• Learn how to harness your natural energy peaks and troughs for maximum productivity
• Master the art of prioritising tasks to enhance efficiency and effectiveness
• Develop techniques for managing your email inbox to save time and reduce stress
• Discover how to conduct meetings that are productive and time efficient
• Understand how your mood influences your communication and overall performance
• Learn the principles of setting and achieving meaningful goals
• Explore the importance of delegation and how to do it effectively
• Identify common workplace distractions and strategies to minimise them. 

Learning outcomes

• Use professional writing techniques that engage and inform the reader
• Develop effective strategies to manage multitasking and reduce workplace stress
• Clarify expectations and improve communication for greater efficiency
• Enhance professional skills to handle interruptions and adapt to changing priorities
• Strengthen the ability to maintain high standards and streamline administrative operations. 

Who is this suitable for?

The Admin Excellence program is designed for: 

• Admin professionals at any stage in their career
• Individuals looking to enhance their business writing and communication skills to maximise their impact and improve workplace interactions
• Individuals looking to enhance their personal interactions or professional exchanges
• Individuals eager to unlock their full potential by mastering time management.

How to enrol?

Register online or complete the enquiry form below, and our training course experts will get in touch to discuss options that suit your needs. For more information, call the Victorian Chamber on (03) 8662 5196.

You will earn a Victorian Chamber Digital Credential on completion of the program. 

* Savings based on Member Price: $1,600 (valued at $2,085) = 23% saving, Non-Member Price: $2,150 (valued at $2,730) = 21% saving.