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Become a member

Two Day Course

Lead the Change – Retail operational teams (online)

Organisations that fail to provide a safe environment face significant legal, financial and reputational risks. This two-day course equips retail operational staff with the practical capabilities to prevent and respond to gendered violence in the workplace.

855 reviews

Please note: Member credits not available for use on this course

Change can only happen with collective effort, ensuring everyone contributes to preventing harm and fostering a culture of safety. Beginning with a shared foundation and building toward practical action, this course comprises:

Day 1 – Foundations: Establishes a clear understanding of what gendered violence is, why it occurs and how it shows up in workplace settings. Using practical examples, this session builds awareness and confidence so staff can recognise risks early and understand their responsibilities.

Day 2 – Practical Tools: Turns knowledge into action. Participants learn how to respond safely to incidents and disclosures, use trauma-informed approaches and apply practical strategies that strengthen everyday workplace culture.

Duration

Each session: Three hours (online)

Topics covered

Part 1:

What gendered violence is and why it occurs
Drivers and early warning signs in workplace settings
Legal obligations and shared responsibilities
Practical examples and case studies for early identification.

Part 2:

Organisational prevention levers
Trauma-informed and person-centred approaches
Upstander strategies and practical interventions
Responding to disclosures and harmful behaviours.

Learning outcomes

By the end of this series, participants will:

Understand what gendered violence is, its drivers, and early warning signs in workplace settings
Recognise legal obligations and shared responsibilities for creating safe and respectful environments
Identify risks and early signs using practical examples and industry-specific case studies
Apply systemic prevention strategies and trauma-informed, person-centred approaches when responding to harm
Build confidence in intervening safely and supporting disclosures through practical tools and upstander strategies.

Who is this suitable for

This course is available exclusively to operational teams from Victorian SMEs in the hospitality, retail, manufacturing and construction industries only.

Interested in similar courses at a fee? Register your interest via the enquiry form below.

Not your industry?

View this course for the following industries:

Hospitality
Manufacturing
Construction.

Lead the Change. End gendered violence at work

Explore a range of training courses designed to help leaders and decision-makers in SME’s create respectful, inclusive environments across hospitality, retail, manufacturing and construction Find out more

The Lead the Change Program is supported by the Victorian Government.

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Training FAQs

Can I use credits or entitlements when booking a training course online?

Yes you can and it’s as easy as selecting your chosen training course, following the payment prompts and selecting your entitlements as the payment method.

This excludes any partnership courses, find out more.

Why can't I see the member price when I try to make a booking online even though I am a member?

Kindly contact a customer service consultant who will be able to assist via Contact us.

Why am I unable to access member resources and member pricing when I log into my account?

Your membership account may be currently on suspend. If you like, we can send you through a copy of your renewal invoice. Kindly contact a customer service consultant who will be able to assist via Contact us.

Who should I contact if I am having trouble completing a registration online?

The Customer Service team would be happy to complete the registration for you. Simply advise the following: 1. The event name and session (i.e. date and time) 2. the attendees name, email address, position title (and dietary requirements if in-person) 3. how much of available credits should be applied to the registration. Kindly contact a customer service consultant who will be able to assist via Contact us.

What should I do if I am unable to log into my Victorian Chamber account?

The Customer Service team can manually reset your Victorian Chamber online account and email you further information on the login details. Kindly contact a customer service consultant who will be able to assist via Contact us and provide your membership number or trading name, your name, email address, and contact number. We will then arrange for a new password.

Will I earn a digital badge?

A badge is a digital way to represent your certification achievement. We are pleased to have partnered with Credly to provide you with a digital version of your credentials for some of our training courses. If the course you are registering for is eligible for a badge, you will see the Credly logo on this page. Click here for more information.

Are all courses delivered online as well as in-person?

Most of our courses are offered online as well as in-person. However, due to the content and structure of some courses they may be offered either online or in-person. If you cannot find the course you are after, kindly contact a customer service consultant who will be able to assist via Contact us.

How are Online courses delivered?

Online courses are delivered using zoom. Details on how to log in, the zoom link and course materials will be emailed to the participant prior to the course commencement.

Does the Victorian Chamber offer WorkSafe approved courses?

Yes, the Victorian Chamber offers 4 WorkSafe approved courses. 1. HSR Initial OHS Training Course 2. HSR Refresher OHS Training Course (Plant) 3. HSR Refresher OHS Training Course (Work-related Violence) 4.HSR Refresher OHS Training Course (Work-related Stress)

If an organisation has several staff that require training, can courses be delivered onsite?

Yes, all of our courses can be delivered onsite. Most courses can be tailored to suit your requirements. For more information contact our onsite team on 03 8662 5196 or email onsitetraining@victorianchamber.com.au

Does the Chamber offer self-paced learning?

Yes, we offer self-paced learning. The details are available on our website.

Can I use credits or entitlements to pay towards a training course?

Yes you can and it’s as easy as selecting your chosen training course, following the payment prompts and selecting your entitlements as the payment method. Find out more.

Can I use credits or entitlements to pay towards onsite training?

Yes, you can use credits or entitlemets to pay towards onsite training. For more information contact our onsite team on 03 8662 5196 or email onsitetraining@victorianchamber.com.au