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New QR Code requirements for business

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From Friday, 30 April, most Victorian businesses, venues and facilities must use the Victorian Government QR Code Service or a digital system that is connected to the State Government’s software to enable fast and accurate COVID-19 contact tracing should an outbreak occur.

The State Government’s website features a full list of the sectors that must comply with these new requirements. They include hospitality, gyms, cinemas, hair and beauty services, real estate, accommodation and attractions. It is highly recommended for supermarkets, markets, retail and shopping centres.

The Chamber recognises that more engagement with business is needed to ensure COVID-safe practices and procedures are followed.

Victorian Chamber Chief Executive Paul Guerra said the Government should lead with an educational and consultative approach, to give businesses time to comply.

“The free government service provides a good customer experience because it remembers your information and is quick and easy to use. While the Government service did originally trail those that were commercially available, and businesses had to source their own services and providers, the free Government service is now in a position where every business can use it with confidence,” Mr Guerra said.

“Every business has an obligation to make it as convenient and accessible as possible to check in and it’s best practice to require customers to show the check-in tick before permitting entry. It’s not just up to the business owner and staff, every Victorian should be doing the right thing and checking in.

“From Friday, most businesses will be required to use the free state system, or use a digital system that is compatible and able to ‘speak’ to the Government’s contact tracing system through an application programming database. The Government is working with a range of digital QR code providers to ensure their systems link in with the state system.”

Venues must also make reasonable efforts to support provide or use alternative record keeping systems for people who do not have access to or cannot use a personal mobile phone or other device to use the free Victorian Government QR Code Service to check in. This could include making a device available for people to register their contact details with support from staff if needed.

The Victorian Chamber’s Policy and Advocacy Team is available to provide advice and assistance to members at policy@victorianchamber.com.au.

You can also visit the State Government’s COVID-19 website for current information and updates and download signage for your business.

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