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Marisa Dickins

Head of Retail Customer

About Marisa

As part of and working with Bendigo and Adelaide Bank’s (BEN’s) Senior Leadership Group, Marisa has had direct General Management accountability for leading BEN’s Retail business in Victoria and most recently has joined BEN’s Digital team for a short-term project. Marisa is a high performing and motivated individual with over 30 years’ experience in the finance industry in a broad range of roles including team member, senior leadership and change management projects. Marisa has led teams of greater than 2,500 employees combined with over 1,500 volunteer Community Bank franchise members. Marisa has worked across multiple divisions of the Group, including leading enterprise-wide functions like the Customer Help Centre, Retail Administration and Support teams as well as Retail Branch and Call Centre experience. Alongside General Management, Marisa has also spent time leading projects for the Retail Bank. Marisa is commercially astute and is well regarded in her ability to build mutually beneficial business relationships. Marisa was a former member of the Advisory Board for the Melbourne Chamber of Commerce from 2020 to 2025.

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