[{"newItem":true,"link":"Workplace Relations & HR","url":"/services/workplace-relations-and-hr/workplace-relations-and-hr-support","description":"Support, advice and representation for all workplace matters.","child_links":[{"newItem":true,"link":"Workplace Relations and HR Support","url":"/services/workplace-relations-and-hr/workplace-relations-and-hr-support","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Workplace Relations Advice Line","url":"/services/workplace-relations-and-hr/advice-line","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"HR Tools and Templates","url":"/services/workplace-relations-and-hr/hr-tools-and-templates","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Awards and wages","url":"/services/workplace-relations-and-hr/awards-and-wages","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Modern Awards Directory","url":"/services/workplace-relations-and-hr/awards-and-wages/modern-awards-directory","new_tab":"_self"}]},{"newItem":true,"link":"Training and development","url":"/training-courses-overview","description":"Enhance the skills of employees spanning all sectors.","child_links":[{"newItem":true,"link":"Workplace training","url":"/services/training-services/workplace-training","new_tab":"_self"},{"newItem":true,"link":"Vocational training","url":"/services/training-services/nationally-recognised-vocational-training","new_tab":"_self"},{"newItem":true,"link":"Self-paced learning","url":"/training-courses/types:self-paced","new_tab":"_self"},{"newItem":true,"link":"Our training locations","url":"/services/training-services/our-training-locations","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Upcoming training courses","url":"/training-courses/","new_tab":"_self"}]},{"newItem":true,"link":"International services","url":"/services#international-services","description":"Essential knowledge and industry contacts for doing business overseas.","child_links":[{"newItem":true,"link":"International support","url":"/services/international-services/international-support","new_tab":"_self"},{"newItem":true,"link":"ATA Carnets","url":"/services/international-services/ata-carnets","new_tab":"_self"},{"newItem":true,"link":"Export documents","url":"/services/international-services/export-documents","new_tab":"_self"},{"newItem":true,"link":"Trade certificates","url":"/services/international-services/export-documents/trade-certificates","new_tab":"_self","top_header_divider":false},{"link":"ChamberCERTIFY®","url":"/services/international-services/chambercertify-platform","top_header_divider":false}]},{"newItem":true,"link":"Health, safety and wellbeing","url":"/services/health-safety-and-wellbeing/mental-health-and-safety-support","new_tab":"_self","description":"Support for you and your business on your workplace safety.","child_links":[{"newItem":true,"link":"Occupational Health & Safety (OHS)","url":"/services/health-safety-and-wellbeing/occupational-health-and-safety","new_tab":"_self"},{"newItem":true,"link":"Mental health","url":"/services/health-safety-and-wellbeing/mental-health","new_tab":"_self"},{"newItem":true,"link":"Workers' compensation","url":"/services/health-safety-and-wellbeing/workers-compensation","new_tab":"_self"}]},{"newItem":true,"link":"Programs and grants","url":"/services#programs-and-grants","new_tab":"_self","description":"Additional services to support our members. ","child_links":[{"newItem":true,"link":"Apprenticeships and traineeships","url":"/services/programs-and-grants/apprenticeships-and-traineeships","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Chamber Change","url":"/services/programs-and-grants/chamber-change","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"SummerTech LIVE","url":"/services/programs-and-grants/summertech-live","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"YAY Placement Program","url":"/services/programs-and-grants/youth-activating-youth","new_tab":"_self","top_header_divider":false}]},{"newItem":true,"link":"Think Beyond","url":"/services/think-beyond","new_tab":"_self","description":"Get that business edge by being ahead of the curve.","child_links":[{"newItem":true,"link":"Unlock the value of ESG","url":"/services/think-beyond/unlock-the-value-of-esg","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Get the workforce edge","url":"/services/think-beyond/get-the-workforce-edge","new_tab":"_self","top_header_divider":false}]}]

[{"newItem":true,"link":"Key policy areas","url":"/policy-and-advocacy","new_tab":"_self","description":"The Victorian Chamber is a trusted advocate at all levels of government. We work closely with our members, stakeholders and government officials to create a better business environment.","child_links":[{"newItem":true,"link":"Energy","url":"/policy-and-advocacy/energy","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Industrial relations","url":"/policy-and-advocacy/industrial-relations","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Industry, innovation and commercialisation","url":"/policy-and-advocacy/industry-innovation-and-commercialisation","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Infrastructure","url":"/policy-and-advocacy/infrastructure","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Regional development","url":"/policy-and-advocacy/regional-development","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Skills and training","url":"/policy-and-advocacy/skills-and-training","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Tax and regulatory reform  ","url":"/policy-and-advocacy/tax-and-regulatory-reform","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Visitor economy","url":"/policy-and-advocacy/visitor-economy","new_tab":"_self","top_header_divider":false}]},{"newItem":true,"link":"Initiatives","url":"/policy-and-advocacy/initiatives","new_tab":"_self","child_links":[{"newItem":true,"link":"Career Services Policy Paper","url":"/policy-and-advocacy/initiatives/career-services-policy","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Cyber Security and Scams","url":"/policy-and-advocacy/initiatives/cyber-security-and-scams","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Achieving a Net-Zero Economy: Roadmap for Victorian Businesses","url":"/policy-and-advocacy/initiatives/netzero","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Regulatory Reform Policy Paper","url":"/policy-and-advocacy/initiatives/regulatory-reform-policy-paper","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"State and Federal budgets","url":"/policy-and-advocacy/initiatives/state-and-federal-budgets","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"State and Federal elections","url":"https://www.victorianchamber.com.au/policy-and-advocacy/initiatives/state-and-federal-elections","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Policy and Advocacy news","url":"/news-filter/categories:policy-and-advocacy","new_tab":"_self","top_header_divider":false}],"description":"View our recent policy & advocacy submissions and priority initiatives."},{"newItem":true,"link":"Taskforces","url":"/policy-and-advocacy/taskforces","new_tab":"_self","child_links":[{"newItem":true,"link":"Housing Taskforce","url":"/policy-and-advocacy/taskforces/housing-taskforce","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Agribusiness Taskforce","url":"/policy-and-advocacy/taskforces/agribusiness-taskforce","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Cost and Ease of Doing Business in Victoria Taskforce","url":"/policy-and-advocacy/taskforces/cost-and-ease-of-doing-business-in-victoria-taskforce","new_tab":"_self","top_header_divider":""},{"newItem":true,"link":"Health Industry Taskforce","url":"/policy-and-advocacy/taskforces/health-industry-taskforce","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Higher Education Taskforce","url":"/policy-and-advocacy/taskforces/higher-education-taskforce","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"International Engagement Taskforce","url":"/policy-and-advocacy/taskforces/international-engagement-taskforce","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Small Business Taskforce","url":"/policy-and-advocacy/taskforces/small-business-taskforce","new_tab":"_self","top_header_divider":false},{"newItem":true,"link":"Transport Taskforce","url":"/policy-and-advocacy/taskforces/transport-taskforce","new_tab":"_self","top_header_divider":false}],"description":"Our taskforces draw on the expertise of our members and industry leaders to explore specific issues relevant to the business community in Victoria."}]

Become a member

Want to learn how build high levels of resilience and emotional intelligence in your team?

Discover how to master emotions and enhance the wellbeing of yourself and your team in this one-day workshop. You will learn how to recognise, use, and manage your emotions and the emotions of others in constructive ways so that you can support your team and the development of their resilience, communication, empathy, and conflict resolution skills.

Customised options available on site at your office for groups

In person study at our Collins St training rooms

Upskill quickly with a one day session

Progress your study further with our Diploma of Leadership and Management

This course will provide you with the skills and knowledge required to master / enhance emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

Need training for more than 5 people? Save up to 60% with workplace training. Find out more.

You will earn a Victorian Chamber Digital Credential on completion of this course.

Duration

One day.

Tailored on-site training at your office is also available. Contact us to find out more.

What will I learn in this course?

In this workshop you will learn to:

Build high emotional intelligence and resilience in your team – develop evaluation criteria and identify emotional stressors.
Learn and apply techniques to support others in the workplace.
Promote development of high emotional intelligence and self awareness in others.

Who is this course suitable for?

This workshop is suitable for individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. These individuals may be responsible for leading a team or work area.

Your learning journey

Participants may wish to further their learning through our wide range of personal skill development programs.

In addition, this course forms part of the Diploma of Leadership and Management, students may wish to progress their study into this course.

How do I register for this course?

Click the ‘Register’ button on this page to register online.

Alternatively, contact the Victorian Chamber on 03 8662 5333 for more information.

You may also be interested in

Manage People Performance

Find out more

Diploma of Leadership and Management

Find out more

Training Enquiry

First Name*

Last Name*

Email*

Mobile*

Company Name

The course I am interested in*

Optional message

Please enter the code below*

Form submited

Training FAQs

Can I use credits or entitlements when booking a training course online?

Yes you can and it’s as easy as selecting your chosen training course, following the payment prompts and selecting your entitlements as the payment method.

This excludes any partnership courses, find out more.

Why can't I see the member price when I try to make a booking online even though I am a member?

Kindly contact a customer service consultant on 03 8662 5211, or email customerservice@victorianchamber.com.au A login & password can be set up for you to access your member account.

Why am I unable to access member resources and member pricing when I log into my account?

Your membership account may be currently on suspend. If you like, we can send you through a copy of your renewal invoice. Kindly call a customer service consultant to assist you on 03 8662 5211, or email customerservice@victorianchamber.com.au

Who should I contact if I am having trouble completing a registration online?

The Customer Service team would be happy to complete the registration for you. Simply advise the following: 1. The event name and session (i.e. date and time) 2. the attendees name, email address, position title (and dietary requirements if in-person) 3. how much of available credits should be applied to the registration. Email your response to Customerservice@victorianchamber.com.au or via phone on 03 8662 5211

What should I do if I am unable to log into my Victorian Chamber account?

The Customer Service team can manually reset your Victorian Chamber online account and email you further information on the login details. Please email Customerservice@victorianchamber.com.au or via phone on 03 8662 5211 and provide your membership number or trading name, your name, email address, and contact number. We will then arrange for a new password.

Will I earn a digital badge?

A badge is a digital way to represent your certification achievement. We are pleased to have partnered with Credly to provide you with a digital version of your credentials for some of our training courses. If the course you are registering for is eligible for a badge, you will see the Credly logo on this page. Click here for more information.

Are all courses delivered online as well as in-person?

Most of our courses are offered online as well as in-person. However, due to the content and structure of some courses they may be offered either online or in-person. If you cannot find the course you are after, please email Customerservice@victorianchamber.com.au or call the Cutomer Service Team on 03 8662 5211

How are Online courses delivered?

Online courses ae delivered using zoom. Details on how to log in, the zoom link and course materials will be emailed to the participant prior to the course commencement.

Does the Victorian Chamber offer WorkSafe approved courses?

Yes, the Victorian Chamber offers 4 WorkSafe approved courses. 1. HSR Initial OHS Training Course 2. HSR Refresher OHS Training Course (Plant) 3. HSR Refresher OHS Training Course (Work-related Violence) 4.HSR Refresher OHS Training Course (Work-related Stress)

If an organisation has several staff that require training, can courses be delivered onsite?

Yes, all of our courses can be delivered onsite. Most courses can be tailored to suit your requirements. For more information contact our onsite team on 03 8662 5196 or email onsitetraining@victorianchamber.com.au

Does the Chamber offer self-paced learning?

Yes, we offer self-paced learning. The details are available on our website.

Can I use credits or entitlements to pay towards a training course?

Yes you can and it’s as easy as selecting your chosen training course, following the payment prompts and selecting your entitlements as the payment method. Find out more.

Can I use credits or entitlements to pay towards onsite training?

Yes, you can use credits or entitlemets to pay towards onsite training. For more information contact our onsite team on 03 8662 5196 or email onsitetraining@victorianchamber.com.au

View pricing and register below:

Melbourne | 28 May 2024

Melbourne | 11 Jul 2024

Limited tickets remaining

In-Person | 10 Sep 2024

View our terms and conditions

It’s free to join the Victorian Chamber Community!

It’s free to join the Victorian Chamber Community!

MyPortal Login

Fair Work Act Closing the Loopholes – what employers need to know.

Grant Finder Webinar

ASA secures apprentice and trainee support contract

Victorian Chamber welcomes respectful outcome for CBD businesses

Fair Work Act Closing the Loopholes – what employers need to know.

Grant Finder Webinar

Develop and Use Emotional Intelligence

Develop and Use Emotional Intelligence

View pricing and register below:

Duration

What will I learn in this course?

Who is this course suitable for?

Your learning journey

How do I register for this course?

You may also be interested in

Training Enquiry

Training FAQs

Can I use credits or entitlements when booking a training course online?

Why can't I see the member price when I try to make a booking online even though I am a member?

Why am I unable to access member resources and member pricing when I log into my account?

Who should I contact if I am having trouble completing a registration online?

What should I do if I am unable to log into my Victorian Chamber account?

Will I earn a digital badge?

Are all courses delivered online as well as in-person?

How are Online courses delivered?

Does the Victorian Chamber offer WorkSafe approved courses?

If an organisation has several staff that require training, can courses be delivered onsite?

Does the Chamber offer self-paced learning?

Can I use credits or entitlements to pay towards a training course?

Can I use credits or entitlements to pay towards onsite training?

Share:

View pricing and register below:

DATE AND TIME

Location

Cost

$695.00 (GST excl.)

$910.00 (GST excl.)

Cost

DATE AND TIME

Location

Cost

$695.00 (GST excl.)

$910.00 (GST excl.)

Cost

DATE AND TIME

Location

Cost

$695.00 (GST excl.)

$910.00 (GST excl.)

Cost

Related training courses

Building High Performance Teams

Day to Day Management and Supervision of Staff

From Manager to Leader

Project Management

The Effective Manager

Lead and Manage Effective Workplace Relationships

Lead and Manage Organisational Change

Manage Business Operational Plan

Leading Teams for Innovation

Influential Leadership - Self-paced Learning

Driving Positive Performance - Self-paced Learning

BSB50420 Diploma of Leadership and Management

BSB50820 Diploma of Project Management

Communicate with Influence

Manage Budgets and Financial Plans

Manage Team Effectiveness

Develop Critical Thinking in Others

Manage Business Risk

Managing and Leading a Hybrid Workforce - Self-paced Learning

Leadership Mindset for Today's Dynamic World

Emerging Leader

Transformational Leader – Part One

Transformational Leader – Part Two

Facilitate Performance Development Processes

Manage Personal and Professional Development

Develop and Use Emotional Intelligence