Exceptional Customer Service

Marketing, Sales and Service
Exceptional customer service is critical to maximise customer attraction and loyalty to your business.

This workshop will give you the skills to deliver a level of customer service that sets your organisation apart.  You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.

Duration

One day

Learning outcomes

This program will increase your knowledge of:

  • Why exceptional customer service matters
  • Ways to bring exceptional service to life
  • Skills to build rapport, communicate well and listen to your customers
  • Why customers complain and how you can turn them into advocates

Participants

This course is suited to anyone who wants to maximise their opportunities to build exceptional internal or external customer relationships.

TRARALGON 9 Apr
Venue

Bridges On Argyle - 84 Argyle Street

TRARALGON VIC 3844

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Session Timings

Tue 09 Apr 9:00am to 4:30pm

Ticket Type
Member
Non Member

Standard

$530.00 (no GST)

$630.00 (no GST)

Register
Bendigo 11 Apr
Venue

National Hotel Complex, 182-186 High Street

Bendigo VIC 3550

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Session Timings

Thu 11 Apr 9:00am to 4:30pm

Ticket Type
Member
Non Member

Standard

$530.00 (no GST)

$630.00 (no GST)

Register
Melbourne 9 May
Venue

VCCI, Level 2, 150 Collins Street

Melbourne VIC 3000

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Session Timings

Thu 09 May 9:00am to 4:30pm

Ticket Type
Member
Non Member

Standard

$530.00 (no GST)

$630.00 (no GST)

Register
Contact us

For general enquires about training, enrolments and coaching, contact us by phone or online.

03 8662 5333

Online enquiries

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On-site Quote Request

This program can be customised to your needs and delivered on-site.

Request information