in-person

Working with Aggressive and Challenging Behaviours

10 August 2021

in-person

Working with Aggressive and Challenging Behaviours

10 August 2021

Got a few clients that are hard to handle? Learn how to successfully manage difficult behaviour.

This course uses experiential and theoretical learning to give you strategies to deal with a range of disruptive and difficult behaviours. It covers interpersonal communication skills, non-verbal cues, risk management and self-awareness, and strategies to help you defuse disruptive situations early.

Duration

One day

Learning outcomes

During this program you will increase your knowledge of:

  • Why people may demonstrate challenging or aggressive behaviours
  • Your own communication style and how you can influence how others act
  • Strategies for managing difficult and aggressive behaviour, including
    • the S.A.F.E. approach
    • active and reflective listening
    • assertive communication
    • questioning types
Participants

This course is suited to anyone in customer-facing roles.

Training FAQs

Can I use credits or entitlements when booking a training course online?

Credits and entitlements cannot be applied online. Kindly contact a customer service consultant on 03 8662 5211, email customerservice@victorianchamber.com.au

Why can't I see the member price when I try to make a booking online even though I am a member?

Kindly contact a customer service consultant on 03 8662 5211, or email customerservice@victorianchamber.com.au A login & password can be set up for you to access your member account.

Why am I unable to access member resources and member pricing when I log into my account?

Your membership account may be currently on suspend. If you  like, we can send you through a copy of your renewal invoice. Kindly call a customer service consultant to assist you on 03 8662 5211, or email customerservice@victorianchamber.com.au

Who should I contact if I am having trouble completing a registration online?

The Customer Service team would be happy to complete the registration for you. Simply advise the following: 1. The event name and session (i.e. date and time) 2. the attendees name, email address, position title (and dietary requirements if in-person) 3. how much of available credits should be applied to the registration. Email your response to Customerservice@victorianchamber.com.au or via phone on 03 8662 5211

What should I do if I am unable to log into my Victorian Chamber account?

The Customer Service team can manually reset your Victorian Chamber online account and email you further information on the login details. Please email Customerservice@victorianchamber.com.au or via phone on 03 8662 5211 and provide your membership number or trading name, your name, email address, and contact number. We will then arrange for  a new password.

 

Are all courses delivered online as well as in-person?

Most of our courses are offered online as well as in-person.  However, due to the content and structure of some courses they may be offered either online or in-person. If you cannot find the course you are after, please email Customerservice@victorianchamber.com.au or call the Cutomer Service Team on 03 8662 5211

How are Online courses delivered?

Online courses ae delivered using zoom. Details on how to log in,  the zoom link and course  materials will be emailed to the participant prior to the course commencement.

Does the Victorian Chamber offer WorkSafe approved courses?

Yes, the Victorian Chamber offers 4 WorkSafe approved courses.  1. HSR Initial OHS Training Course  2. HSR Refresher OHS Training Course (Plant)   3. HSR Refresher OHS Training Course (Work-related Violence)  4.HSR Refresher OHS Training Course (Work-related Stress)                                            

If an organisation has several staff that require training, can courses be delivered onsite?

Yes, all of our courses can be delivered onsite. Most courses can be tailored to suit your  requirements. For more information contact our onsite team on 03 8662 5196 or email onsitetraining@victorianchamber.com.au

Does the Chamber offer self-paced learning?

Yes, we offer self-paced learning. The details are available on our website.

Can I use credits or entitlements to pay towards a training course?

Yes, you can use credits or entitlemets to pay towards a training course. Kindly contact a customer service consultant on 03 8662 5211, or email customerservice@victorianchamber.com.au

Can I use credits or entitlements to pay towards onsite training?

Yes, you can use credits or entitlemets to pay towards onsite training. . For more information contact our onsite team on 03 8662 5196 or email onsitetraining@victorianchamber.com.au

DATE AND TIME

Tuesday, 10 August 9:00am - 4:30pm

Location

Victorian Chamber of Commerce and Industry

150 Collins Street 

Melbourne, VIC 3000

Cost

Member:

$610.00 (No GST)

Non member:

$730.00 (No GST)

View our terms and conditions

Ready to become a member?

Victorian Chamber membership gives you access to specialist advice and information, which allows you to reclaim your time and resources and concentrate on building a brighter future for your business.

Looking for something customised?

Training services provided by the Victorian Chamber can be developed and tailored to meet a range of business and employee objectives.