eATA Carnet

The ATA Carnet app stores all information about your carnet and is used to commit transactions at each customs checkpoint. This can only be used in countries where they’re accepting only Carnets digitally. 

The ATA Carnet app can be downloaded by going to the App Store or the Google Play Store.

• iOS : https://apple.co/3e1re68
• Android : https://bit.ly/3e2d1pI 

The ATA Carnet Desktop is a web version of the ATA Carnet app which is accessible by using your desktop/laptop if you don’t have access to the mobile app. 

ATA Carnet Desktop is reachable at ATA Carnet Desktop - Portal

At each eATA country border crossing:

• The Carnet holder (or agent) prepares a declaration in the official ATA Carnet mobile app
• The app generates a QR code
• Customs scans the QR code or manually enters the transaction details using the ATA Carnet Customs Portal
• The transaction is validated electronically and recorded in real time. 
• No paper vouchers are stamped for eATA transactions. 

The Carnet Pin and ID are used to download your carnet digitally onto the ATA Carnet app. 

Yes. Open the carnet Details, navigate to Travels, and click on Edit. After the edits have been made, click Save. You may also delete prepared travels if needed and if not yet transacted.

Yes. A travel prepared on one device for a Carnet will appear on another device with the same Carnet downloaded. 

Yes. The holder can share one or more vouchers with their representative who will make the declaration at customs. For more information, refer to ‘Sharing A Voucher’ in the user manual.

Exportation, importation, re-exportation, re-importation voucher and transit voucher if applicable.

Yes

Not all customs accept split consignments. Please check with customs before planning a split consignment. You must create a dedicated travel declaration in the ATA Carnet App or ATA Carnet Desktop for each portion of the consignment.

Please refer to section relating to ‘Handling Split Consignment’ in the user guide.

For carnet holders, it’s recommended to go through the help section in the ATA Carnet App / Desktop and provide your mobile number so the support team can contact the holders via Whatsapp. 

For urgent or critical issues i.e. legal or system-wide impact, the ICC support team can be contacted on +41 58 440 1510.