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Become a member

Half day Course

Contact Officer Refresher Training

Refresh your Contact Officer skills with our engaging half-day training, staying up-to-date and confident in fostering a respectful workplace.

872 reviews

Please note: Member credits available for use on this course

Reinforce and update your skills and knowledge to excel in the contact officer role. This session revisits key responsibilities, including providing guidance on workplace policies, handling sensitive issues with empathy and confidentiality, and effectively addressing or escalating concerns related to discrimination, harassment, and bullying. Participants will also explore new developments and best practices to ensure they continue to foster a respectful, inclusive, and supportive workplace culture.

Save more when you train together. Get tailored workplace training and save up to 60%. Find out more.

Duration

Half-day

Topics covered

Legislative developments
Refresher on the role and responsibilities of Contact Officers
Hearing a complaint and effective complaint management
Refresher on discrimination, bullying and harassment
Record keeping and note taking

Learning outcomes

Refresh understanding of what constitutes inappropriate and unlawful workplace behaviour
Understand updates to relevant legislation
Recap the boundaries of the Contact Officer role
Revisit options available to assist a person with an issue or complaint
Reflect on practical skills required when hearing a complaint

Who is this suitable for?

Contact Officers
Staff acting as ‘back-up’ Contact Officers
Staff leading or supporting the Contact Officer network
Managers and OHS representatives requiring an overview of the role

Learning pathway

This course is part of the Contact Officer pathway designed to assist Contact Officers to successfully implement their role and actively contribute to the organisation’s commitment to a respectful, equal opportunity workplace. The pathway also includes Contact Officer Training.

Contact Officers are encouraged to complete Contact Officer Refresher Training annually following completion of their initial Contact Officer Training.

You will earn a Victorian Chamber Digital Credential on completion of this course.

Training Enquiry

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Training FAQs

Can I use credits or entitlements when booking a training course online?

Yes you can and it’s as easy as selecting your chosen training course, following the payment prompts and selecting your entitlements as the payment method.

This excludes any partnership courses, find out more.

Why can't I see the member price when I try to make a booking online even though I am a member?

Kindly contact a customer service consultant who will be able to assist via Contact us.

Why am I unable to access member resources and member pricing when I log into my account?

Your membership account may be currently on suspend. If you like, we can send you through a copy of your renewal invoice. Kindly contact a customer service consultant who will be able to assist via Contact us.

Who should I contact if I am having trouble completing a registration online?

The Customer Service team would be happy to complete the registration for you. Simply advise the following: 1. The event name and session (i.e. date and time) 2. the attendees name, email address, position title (and dietary requirements if in-person) 3. how much of available credits should be applied to the registration. Kindly contact a customer service consultant who will be able to assist via Contact us.

What should I do if I am unable to log into my Victorian Chamber account?

The Customer Service team can manually reset your Victorian Chamber online account and email you further information on the login details. Kindly contact a customer service consultant who will be able to assist via Contact us and provide your membership number or trading name, your name, email address, and contact number. We will then arrange for a new password.

Will I earn a digital badge?

A badge is a digital way to represent your certification achievement. We are pleased to have partnered with Credly to provide you with a digital version of your credentials for some of our training courses. If the course you are registering for is eligible for a badge, you will see the Credly logo on this page. Click here for more information.

Are all courses delivered online as well as in-person?

Most of our courses are offered online as well as in-person. However, due to the content and structure of some courses they may be offered either online or in-person. If you cannot find the course you are after, kindly contact a customer service consultant who will be able to assist via Contact us.

How are Online courses delivered?

Online courses are delivered using zoom. Details on how to log in, the zoom link and course materials will be emailed to the participant prior to the course commencement.

Does the Victorian Chamber offer WorkSafe approved courses?

Yes, the Victorian Chamber offers 4 WorkSafe approved courses. 1. HSR Initial OHS Training Course 2. HSR Refresher OHS Training Course (Plant) 3. HSR Refresher OHS Training Course (Work-related Violence) 4.HSR Refresher OHS Training Course (Work-related Stress)

If an organisation has several staff that require training, can courses be delivered onsite?

Yes, all of our courses can be delivered onsite. Most courses can be tailored to suit your requirements. For more information contact our onsite team on 03 8662 5196 or email onsitetraining@victorianchamber.com.au

Does the Chamber offer self-paced learning?

Yes, we offer self-paced learning. The details are available on our website.

Can I use credits or entitlements to pay towards a training course?

Yes you can and it’s as easy as selecting your chosen training course, following the payment prompts and selecting your entitlements as the payment method. Find out more.

Can I use credits or entitlements to pay towards onsite training?

Yes, you can use credits or entitlemets to pay towards onsite training. For more information contact our onsite team on 03 8662 5196 or email onsitetraining@victorianchamber.com.au