Contact officers are a valuable first point of contact for staff who have concerns about bullying and harassment at work. They offer advice to colleagues with a view to resolving the issue for themselves.
Contact officers play a key role in preventing harassment and bullying issues escalating into formal complaints, investigations and costly legal processes.
During this program you will increase your knowledge of:
- What constitutes unlawful discrimination, harassment and bullying
- Internal complaints and the role of the contact officer
- Reviewing and unpacking relevant internal policies and procedures for addressing informal and formal complaints and concerns
- The skills needed for successful consulting, including note taking and basic coaching skills to help a person with 'self-resolution' options
- Issues related to documentation, confidentiality and privacy
- How to give feedback to HR to support your organisation's proactive and preventative function in supporting a fair, equitable and respectful workplace
- How to actively promote the contact officer role
This course is suited to staff members who have been appointed as a contact officer.
This course is part of the Contact officer pathway designed to help contact officers successfully implement their role and actively contribute to the organisation's commitment to a respectful, equal opportunity workplace. The pathway also includes Contact officer refresher training.